The Information Age is upon us - it has become a global force in our everyday lives. But the promise of significant benefits from this revolution, which has been driven largely by technologists, will not be realized without more careful planning and design of information systems that can be integral to the simultaneously emerging user-cultures. In cultural terms, information systems must be effective, reliable, affordable, intuitively meaningful, and available anytime and everywhere. In this phase of the information revolution, design will be essential.
Design in the Age of Information: A Report to the National Science Foundation. North Carolina State University, 1997.