"Institutional Shadow Bodies in Mental Health Care Information Seeking." Conference on Computer Supported Cooperative Work and Social Computing, 2018.

Megan Bogia, Chloé Nurik, Andrea Ngan, Bennett Kuh, Ila Kumar, and Jessa Lingel

Through a series of semi-structured interviews with mental health care providers, this study explores the gaps in access to mental health services and information in Philadelphia. Following Balka and Star, we present shadow bodies as a framework for understanding the ways routinized information flows fail to capture the messiness, complexity and context of mental health care needs. While Balka and Star theorized shadow bodies at the level of individual clients, we examine shadow bodies at institutional and infrastructural levels. Expanding the levels of analysis for shadow bodies enriches discussion of how CSCW research can incorporate contextual information about mental health to improve the provision of care.